Returns & Refunds Policy
At BonHomeSmart, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Returns & Refunds Policy makes the process simple and transparent.
1. Eligibility for Returns
Items must be returned within [X days, e.g., 14 or 30 days] from the date of delivery.
Products must be unused, in original condition, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items, such as personal care products or clearance items, may not be eligible for return.
2. Non-Returnable Items
- Gift cards
- Clearance or final-sale items
- Products that have been used, damaged, or altered after delivery
3. Return Process
Contact our customer support team at support@bonhomesmart.com
to initiate a return.
Provide your order number and reason for return.
Our team will provide you with the return instructions and shipping address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within [X business days, e.g., 5–10 days].
Shipping fees are non-refundable.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact our support team at support@bonhomesmart.com
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [X days, e.g., 7 days] of delivery. Provide photos of the damaged product, and we will arrange a replacement or full refund.
7. Late or Missing Refunds
If you haven’t received your refund within the stated time, first check your bank account.
Then contact your credit card company or payment provider-it may take some time before your refund is officially posted.
If you still have not received your refund, please contact us at contact@bonhomesmart.com
8. Contact Us
For any questions regarding returns or refunds, please contact:
Email: contact@bonhomesmart.com